Privacy Policy

Effective Date: 01/16/2026
Last Updated: 01/22/2026

Shorter Nutrition & Wellness, LLC, a North Carolina single-member limited liability company (“we,” “us,” or “our”), is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, schedule services, complete forms, or receive services from us.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name
Email address
Phone number
Mailing or billing address

b. Health Information (Protected Health Information – PHI)

We collect health-related and sensitive personal information necessary to provide services, including but not limited to:

Health history
Intake forms
Session notes
Treatment-related information

This information is collected through secure, HIPAA-compliant systems and forms.

c. Appointment & Service Information

Appointment dates and times
Service history
Communication records related to your care

d. Payment Information

Payment details (processed securely by third-party payment processors)
Billing history
Refund and transaction records

⚠️ We do not have access to full credit or debit card numbers. All payment information is securely processed and stored by our third-party practice management platform, Practice Better, and its payment processor (e.g., Stripe) in compliance with PCI-DSS standards to facilitate session payments and enforce our cancellation policies.

e. Technical & Usage Information

IP address
Browser type
Device information
Cookies and analytics data (if applicable)

2. How We Use Your Information

We use your information to:

Provide and manage services
Schedule, confirm, and remind you of appointments
Communicate with you regarding services
Process payments and refunds
Maintain accurate records
Comply with legal, ethical, and regulatory requirements
Improve our services and website functionality

3. HIPAA Compliance & Health Information

We maintain HIPAA-compliant practices and safeguards.

Health information is collected and stored using Practice Better, a HIPAA-compliant electronic health record and practice management platform.
Clients are required to review and sign HIPAA-compliant consent and authorization forms.
Access to health information is limited to authorized personnel only.

We use and disclose Protected Health Information (PHI) only as permitted or required by law, including for treatment, payment, and healthcare operations.

4. How Information Is Shared

We may share your information only as necessary and as permitted by law:

a. Service Providers

We use trusted third-party providers to operate our business, including:

Practice Better (client portal, scheduling, records, forms)
Stripe (payment processing)
Zoom (video sessions)

These providers are contractually obligated to protect your information and comply with applicable privacy and security laws.

b. Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, including compliance with North Carolina and federal laws.

c. Business Operations

We do not sell, rent, or trade your personal or health information.

5. Cookies & Analytics

If our website uses cookies or analytics tools, they may collect non-identifying information to improve site functionality and performance. You may disable cookies through your browser settings, though some features may not function properly.

6. Data Retention

We retain personal and health information only for as long as necessary to:

Provide services
Meet professional, legal, and ethical obligations
Comply with North Carolina and federal record-keeping requirements

When information is no longer required, it is securely deleted or destroyed.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure platforms and encrypted systems
Limited access to sensitive data
HIPAA-compliant technology providers

While no system can guarantee absolute security, we take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.

8. Your Rights & Choices

You may have the right to:

Request access to your personal or health information
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures
Withdraw consent where permitted by law
Opt out of non-essential communications

Requests may be subject to legal and professional limitations under HIPAA and North Carolina law.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent as required by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. North Carolina Privacy & Data Breach Notice

We comply with applicable North Carolina and federal privacy and consumer protection laws. In the event of a data breach involving your personal information, we will provide notice as required by North Carolina law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy, your information, or your privacy rights, please contact us via:

1) Visit the Home page and fill out the Contact section

2) Email: info@shorternutritionwellness.com